A National Courier Company Employees nationwide National Courier Company needed to reduce its workforce because of the recession. Because of employee reduction, they needed to reduce the number of wireless lines on there wireless account by 200 units. This posed a problem because of the cost of early termination fees, the cost of cancellation for these lines was $40,000. CPS negotiated with the company’s cellular carrier and received a credit of over $40,000 for the disconnection fees. The courier company received an additional $10,000.00 from CPS for upgrades they sold to CPS and they received an additional $15,000.00 in free equipment. By taking these actions, CPS was able to reduce the cost of cancellations to nothing, while creating working capital for the courier company. The courier company saved $40,000.00 plus in early termination fees by being able to disconnect those lines immediately instead of waiting to disconnect the lines at a later time while paying monthly recurring charges per line. Also, their unused upgrades gained them $10,000.00 to use toward the cost of the lines that remained their responsibility. In addition, the free equipment saved them $15,000.00 in cost plus additional savings in time and labor because of having these units readily available. CPS turned a $40,000 headache into a $25,000 profit.

A large national home builder. 16 Locations nationwide This client has one administrator in each of the 16 locations struggling to manage their own individual account. While all locations have the same provider, they have not been able to successfully leverage their economies of scale and have been unable to secure consistent pricing models through multiple markets. The administrators are also tied up in other core business related functions, and as a result, are unable to spend the time necessary to research their carrier and properly manage the account on an ongoing basis. This customer outsourced the overall management and administrative functions of all 16 accounts to CPS. The steps taken by CPS were:

1. Implement consistent pricing across markets
2. Verify and validate all usage
3. Verify and validate all billings/charges
4. Implement new plans and pricing structures
5. Reconcile all usage and billings on a monthly basis
6. Modify exceptions and features monthly as required

This client has realized a 35% external cost reduction with the carrier. Monthly cost per unit declined from $118.69 to $77.72. Client saved $40.97 per unit per month.

Internally, 16 administrators were able to reallocate 20% of their time to more profitable functions. By industry standards, that is $12,000.00 in employee time reallocated to the core business.

Nationally recognized Customer Care and Telemarketing Outsourcing Provider Corporate Headquarters This client had three administrators managing the accounts they have with two different carriers, one of whom had an extensive background with wireless, having spent over 10 years with one of the carriers. However, the IT Director was not convinced that his accounts were as efficient as they could be. The monthly expenses were continuing to rise, even though they made monthly changes to the rate plans to keep up with the employees ever-changing usage patterns. Despite negative feedback from the administrators, he decided to proceed with CPS. This customer received a comprehensive audit, which included rate plan modifications and changes to the corporate discount structure with the carriers. The steps taken by CPS were:

• Verify and validate all usage
• Verify and validate all billings/charges
• Implement new plans and pricing structures
• Ensured proper implementation with both carriers

This client has realized a 38% external cost reduction with the carrier. Monthly cost per unit declined from $106.36 to $65.94. Client saved $40.42 per unit per month.

A large HVAC Services company. 1 Location This client has one administrator working to manage their account. The client had negotiated a great rate plan from the carrier. After several months on the new plan, the carrier began contacting the client, offering to move them to newer rate plans. However, this client always refused because they did not want to forfeit their great plan. Upon engagement with CPS, they felt they had a no-lose opportunity. They were primarily interested in cost reduction, as they were continuing to watch their monthly billings rise despite the great rate plans. CPS provided a detailed account audit along with strong recommendations on the necessary changes required in order to maximize the return on their wireless expense. The steps taken by CPS were:

• Verify and validate all usage
• Verify and validate all billings/charges
• Implement new plans and pricing structures
• Work with Carrier to ensure proper implementation

This client has realized a 37% external cost reduction with the carrier. Monthly cost per unit declined from $133.30 to $83.98. Client saved $49.32 per unit per month.