An independent marketing research firm polled our clients and uncovered these key frustrations in dealing with their wireless plans prior to teaming with CPS:

1. Overall lack of carrier customer service
   
   
2. Unclear who to call when a service issue arose
   
   
3. Rate plans and features not fully understood (88% complained)
   
   
4. Contract terms and conditions confusing; not fully understood (93% complained)
   
   
5. Lack of adequate resources to manage plans effectively (78% complained)
   
   
6. Lack of a single source contact with carrier (92% complained)
   
   
7. Time spent managing (avg. 8-15 hrs per month) could be better utilized in more core competencies